Q: What methods of payment do you accept?
A: Payment options are as follows:
- Online via Paypal
- Cheque/postal order
- Bank Transfer
Q: Do I need a Paypal account to pay on-line?
A: No. You can pay with your credit/debit card (Visa, MasterCard, American Express & Discover) — all without having a PayPal account.
Q: What frame types are available?
A: We currently have several frame types on offer. (Please note: all our frames have glass fronts)
- 12 x 14″ white wooden frame
- 13 x 15″ black frame
- 13 x 15″ bronze coloured frame
- 13 x 15″ taupe coloured frame
- 20 x 16″ white wooden frame
- 23 x 19″ black frame
- 23 x 19″ bronze coloured
Q: Can you fit a long name on the print?
A: Yes, as each print is custom made to order we can fit ANY name on the design chosen. Font styles and sizes may differ to those designs advertised on our site so we can fit your required details.
Q: Other suppliers of personalised products charge extra per letter once you exceed the allowed character count. Do you have this charge?
A: No, there is no extra charge for long names, long personal messages etc…
Q: Can I purchase a print without the frame?
A: This option is not currently available on our website, however if you wish to purchase print only or mounted print only please contact us for pricing
Q: My print arrived with the incorrect information, what do I do?
A: If the error is our mistake we will send an amended print-only to you a.s.a.p. However, if the information is incorrect due to customer there is a charge for a reprint. Price will depend on print size and design.
Q: Will the writing come off?
A: Ulubulu soothers are PERMENANTLY engraved. The name will not come off with regular use which includes but is not limited to: sterilising, boiling, dishwashing, or dropping.
Q: There is water inside my soother, why is that there?
A: The vast majority of all soothers in the world market are ‘air vent soothers.’ This air vent has allowed water inside the nipple and it is perfectly normal. The soothers must be able to take in air and water to prevent children from developing bad tooth positioning. If water gets into the nipple during boiling, it can be gently pressed out afterwards and the nipple will fill with air again. Simply squeeze the water out after sterilising and let dry.
Q: How do I sterilise my soothers?
A: The first thing you should do before putting our soothers or anything into your babies mouth is to sterilise, sterilise, sterilise! Ulubulu pacifiers are so fantastic, you will never have to worry about the text rubbing, chipping, or fading off. You can sterilise the soother by boiling it in water for 5 minutes and letting it cool. Then, gently squeeze any excess water out of the nipple. There are other contraptions on the market that do a fantastic job of sterilising such as microwave sterilisers and some top-racks of dishwashers.
Q: Are Ulubulu Soothers safe?
A: Yes. Ulubulu soothers are manufactured in Germany and meet the required European standards. They do not contain BPA, PVC, Phthalate, and Lead.
Q: What teat types are available?
A: Ulubulu soothers are available with silicone teats for 3+mths and compare to NUK 95.
If you did not find the answer to your question on this page, please contact us with your query.